Return Policy

Dekorman Return Policy

Eligibility:

• Items must be returned within 14 days of purchase.
• Products must be in their original condition and packaging, unused and unaltered.

Process:

1. Proof of Purchase: Provide the original receipt or proof of purchase.
2. Inspection: All returns are subject to inspection.
3. Restocking Fee: A 10% restocking fee will be applied, except for underlayment or woven floor mats, which are exempt from this fee.

Non-Returnable Items:

• Custom or special-order items.
• Products damaged due to improper handling or installation.

Refunds:

• Refunds will be issued to the original method of payment within 7-10 business days after the return is processed.

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was shipped.

Cancellation:

• No fee if cancellation is within 12 hours of purchase or before dispatch, whichever comes earlier.
• Note: Dispatch is based on the actual shipment of the order, not the update of tracking information.

 

For more details, please send your inquiries to cs@dekorman.com